ServiceNow ITSM Architect

About the Role We are looking for an experienced ServiceNow ITSM Architect to lead the design, architecture, and implementation of enterprise-scale IT Service Management (ITSM) solutions on the ServiceNow platform. The ideal candidate will possess deep expertise in ServiceNow architecture, ITIL processes, platform governance, enterprise integrations, and best practices for delivering scalable, secure, and high-performing solutions. This is a senior leadership role requiring strong technical expertise, stakeholder management, and the ability to guide cross-functional teams in delivering business-aligned ServiceNow solutions. Key ResponsibilitiesLead the architecture, design, and implementation of enterprise ServiceNow ITSM solutions.Design scalable solutions across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.Define enterprise solution architecture aligned with business objectives and ITIL best practices.Collaborate with business stakeholders, product owners, architects, and development teams to gather requirements and translate them into technical solutions.Provide architectural governance, design reviews, and technical leadership throughout project delivery.Design and oversee integrations using REST APIs, SOAP Web Services, IntegrationHub, MID Server, and middleware platforms.Drive CMDB implementation, CSDM adoption, and platform governance initiatives.Ensure platform scalability, security, compliance, performance optimization, and upgrade readiness.Review and approve customizations, workflows, integrations, and deployment strategies.Mentor developers by establishing coding standards and architectural best practices.Conduct platform health assessments and recommend continuous improvements.Stay updated with the latest ServiceNow releases and emerging technologies. Required Technical SkillsServiceNow ITSMIncident ManagementProblem ManagementChange ManagementRequest ManagementKnowledge ManagementService CatalogCMDBCSDM (Common Service Data Model)Flow DesignerIntegrationHubREST APIsSOAP Web ServicesMID ServerServiceNow Platform ArchitectureITILEnterprise Service Management (ESM)IT Operations Management (ITOM)IT Asset Management (ITAM)DiscoveryService MappingPerformance AnalyticsIntegrationHub SpokesPlatform GovernanceDevOps & CI/CD IntegrationsEnterprise Architecture Frameworks Required Experience10+ years of overall IT experience.Minimum 6+ years of hands-on ServiceNow implementation experience.Strong expertise in ServiceNow ITSM architecture and solution design.Hands-on experience with CMDB, CSDM, Flow Designer, IntegrationHub, and enterprise platform architecture.Experience integrating enterprise applications using REST APIs, SOAP Web Services, MID Server, and middleware technologies.Strong understanding of ITIL processes and Enterprise Service Management.Experience leading architecture reviews, governance, and technical decision-making.Strong communication, stakeholder management, and presentation skills.Experience working in Agile/Scrum environments.Excellent analytical, troubleshooting, and problem-solving abilities. Preferred CertificationsServiceNow Certified System Administrator (CSA) MandatoryCertified Implementation Specialist ITSM (CIS-ITSM) PreferredServiceNow Certified Application Developer (CAD)ServiceNow Certified Technical Architect (CTA) PreferredITIL Foundation Certification Why Join Us Work on large-scale enterprise ServiceNow transformation programs.Collaborate with experienced architects and technology leaders.Exposure to cutting-edge ServiceNow capabilities and enterprise integrations.Hybrid work model with opportunities for continuous learning and certification.Drive innovation while delivering business-critical digital transformation initiatives. About the Role We are looking for an experienced ServiceNow ITSM Architect to lead the design, architecture, and implementation of enterprise-scale IT Service Management (ITSM) solutions on the ServiceNow platform. The ideal candidate will possess deep expertise in ServiceNow architecture, ITIL processes, platform governance, enterprise integrations, and best practices for delivering scalable, secure, and high-performing solutions. This is a senior leadership role requiring strong technical expertise, stakeholder management, and the ability to guide cross-functional teams in delivering business-aligned ServiceNow solutions. Key ResponsibilitiesLead the architecture, design, and implementation of enterprise ServiceNow ITSM solutions.Design scalable solutions across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.Define enterprise solution architecture aligned with business objectives and ITIL best practices.Collaborate with business stakeholders, product owners, architects, and development teams to gather requirements and translate them into technical solutions.Provide architectural governance, design reviews, and technical leadership througho