Junior Backend Support Engineer

Job Title: Junior Backend Support Engineer About the Role: We are looking for a Junior Backend Support Engineer to handle backend operations, application support, and user management. The role involves ticket resolution, report generation, and maintaining system data to ensure smooth backend processes. Key Responsibilities: Resolve application queries and support tickets. Manage user accounts and authentication access. Maintain master data, work centre details, and equipment lists. Perform backend housekeeping tasks (PO requests, uploads, registrations). Generate reports (timesheets, housekeeping, audit updates, approvals). Collaborate with cross-functional teams and update documentation. Qualifications & Skills: Diploma/Bachelor's in IT/Computer Science or relevant experience. 2–3 years in operations/back-office/application support. Basic knowledge of backend systems, authentication portals & databases. Strong troubleshooting, analytical, and communication skills. Proficiency in MS Excel, Word, PowerPoint & reporting tools. Fluent in English & Hindi.