Application support Specialist & Customer Technical support (International

Company Description The Whiteboard is a leading training and staffing solutions provider focused on building workforce readiness for the digital era. The organization specializes in emerging technologies and offers high-quality upskilling programs aligned with current industry demands. By connecting tech-savvy professionals with businesses, The Whiteboard helps ensure a strong match between employer needs and candidate expertise. Its services support both individuals seeking career growth and organizations looking for agile talent. The Whiteboard is dedicated to shaping the future of careers, innovation, and digital transformation. Role Description This is a full-time, hybrid Customer Technical Support/Application Support Specialist role based in Hyderabad, with flexibility for partial work from home. The specialist will provide international voice-based support to customers, responding to technical queries and issues related to applications and services. Daily responsibilities include troubleshooting incidents, performing root cause analysis, resolving or escalating issues within defined SLAs, and documenting all interactions and solutions in the ticketing system. The role involves closely monitoring application performance, coordinating with internal technical teams for complex problems, and proactively following up with customers to ensure issue resolution and satisfaction. The specialist will also contribute to knowledge base articles, share product feedback, and support continuous improvement of support processes and customer experience. Qualifications Strong Application Support experience, including hands-on work with production or customer-facing applications. Demonstrated Analytical Skills and problem-solving ability to diagnose and interpret technical issues efficiently. Solid Technical Support and Troubleshooting skills, with at least 2+ years in an international voice support environment. Excellent Communication skills in English (verbal and written), with a professional, empathetic, and clear customer-facing style. Experience with ticketing tools, remote support tools, and basic monitoring systems. Ability to work in rotational shifts to support international customers, if required. Bachelors degree in IT, Computer Science, Engineering, or a related field (or equivalent relevant experience). Familiarity with SaaS, web applications, databases, or basic networking concepts is an advantage. Proven ability to work collaboratively in a team, manage priorities, and maintain accuracy under time pressure. Company Description The Whiteboard is a leading training and staffing solutions provider focused on building workforce readiness for the digital era. The organization specializes in emerging technologies and offers high-quality upskilling programs aligned with current industry demands. By connecting tech-savvy professionals with businesses, The Whiteboard helps ensure a strong match between employer needs and candidate expertise. Its services support both individuals seeking career growth and organizations looking for agile talent. The Whiteboard is dedicated to shaping the future of careers, innovation, and digital transformation. Role Description This is a full-time, hybrid Customer Technical Support/Application Support Specialist role based in Hyderabad, with flexibility for partial work from home. The specialist will provide international voice-based support to customers, responding to technical queries and issues related to applications and services. Daily responsibilities include troubleshooting incidents, performing root cause analysis, resolving or escalating issues within defined SLAs, and documenting all interactions and solutions in the ticketing system. The role involves closely monitoring application performance, coordinating with internal technical teams for complex problems, and proactively following up with customers to ensure issue resolution and satisfaction. The specialist will also contribute to knowledge base articles, share product feedback, and support continuous improvement of support processes and customer experience. Qualifications Strong Application Support experience, including hands-on work with production or customer-facing applications. Demonstrated Analytical Skills and problem-solving ability to diagnose and interpret technical issues efficiently. Solid Technical Support and Troubleshooting skills, with at least 2+ years in an international voice support environment. Excellent Communication skills in English (verbal and written), with a professional, empathetic, and clear customer-facing style. Experience with ticketing tools, remote support tools, and basic monitoring systems. Ability to work in rotational shifts to support international customers, if required. Bachelors degree in IT, Computer Science, Engineering, or a related field (or equivalent relevant experience). Familiarity with SaaS, web applications, databases, or basic networking concepts