Software Engineer - AI CRM

Role: Software Engineer - AI CRM Location: Remote, India Preferred stack: Python, FastAPI About The Role We are looking for a backend-focused software engineer to build the core systems behind an AI CRM product. The role involves designing reliable services that support multi-agent workflows, customer context, integrations, and production-grade automation. You will work on systems that understand user intent, coordinate multi-step actions, retrieve relevant knowledge, and recover gracefully when external tools or APIs fail. Responsibilities Build, maintain, and scale FastAPI services that power AI-driven CRM workflows. Design workflow orchestration pipelines using Temporal or similar systems for planning, retries, fallbacks, and long-running processes. Develop memory and context layers for knowledge retrieval, user history, and adaptive agent behavior. Implement secure authentication, user integrations, permissions, and credential handling. Improve reliability across internal reasoning flows, external APIs, and tool-calling systems. Own backend deployment, observability, monitoring, and performance improvements. Collaborate with product and engineering stakeholders to convert ambiguous workflow needs into robust technical systems. Requirements Strong backend engineering experience with Python and FastAPI. Experience designing workflow orchestration, agent systems, or multi-step automation platforms. 3-5 years of hands-on AI engineering experience, including context management, prompt design, agent frameworks, or LLM-based workflows. Working knowledge of PostgreSQL and vector databases. Ability to build systems that reduce hallucinations, handle failures cleanly, and support complex planning. Familiarity with multi-agent architectures, dynamic workflow generation, and functional programming ideas is a plus. Strong ownership, debugging ability, and comfort shipping production infrastructure. Skills: postgresql,fastapi,python