Sr Manager, Identity & Access Management

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description We are seeking a Senior Manager to lead Identity and Access Management initiatives, champion employee development and drive operational efficiency through streamlined service delivery and data-driven decision-making. This role combines strategic leadership with a focus on building high-performing teams and delivering scalable, secure IT services aligned with business goals. Key Responsibilities: Leadership & Team Development Coach and mentor team members, fostering a culture of accountability, collaboration, and innovation.Promote cross-training and knowledge sharing to eliminate single points of failure and build resilient teams.Encourage participation in professional development, stretch assignments, and mentorship programs. Operational Excellence & Process Improvement Lead and participate in continuous improvement initiatives to streamline workflows and eliminate inefficiencies.Champion the use of automation and AI to reduce manual tasks and improve service consistency.Maintain and improve shift handoff processes to support global operations and improve work-life balance. Service Delivery & Governance Oversee the end-to-end delivery of IT services, ensuring alignment with SLAs and customer expectations.Establish and maintain strong relationships with stakeholders, vendors, and internal customers through regular engagement and open office hours.Support lifecycle management by identifying and retiring legacy systems and dormant digital assets. Monitoring Performance Indicators Define, track, and report on key performance indicators (KPIs) to measure service health, operational efficiency, and team productivity.Use data to drive proactive decision-making and continuous improvement across IT functions. Preferred background: Bachelors degree in Information Technology, Computer Science, or related field.8+ years of progressive IT experience, including 5+ years in a leadership role.Proven track record in process improvement, service delivery, and KPI-driven performance management.Working knowledge of IAM technologies and common processes (User directories, account lifecycle, single sign-on, mergers/acquisitions, security methods, change management, communications, etc.)Strong interest in staying up to date with IAM trends, industry standards, and emerging technologies.Excellent communication, stakeholder management, and strategic planning skills. Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description We are seeking a Senior Manager to lead Identity and Access Management initiatives, champion employee development and drive operational efficiency through streamlined service delivery and data-driven decision-making. This role combines strategic leadership with a focus on building high-performing teams and delivering scalable, secure IT services aligned with business goals. Key Responsibilities: Leadership & Team Development Coach and mentor team members, fostering a culture of accountability, collaboration, and innovation.Promote cross-training and knowledge sharing to eliminate single points of failure and build resilient teams.Encourage participation in professional development, stretch assignments, and mentorship programs. Operational Excellence & Process Improvement Lead and participate in continuous improvement initiatives to streamline workflows and eliminate inefficiencies.Champion the use of automation and AI to reduce manual tasks and improve service consistency.Maintain and improve shift handoff processes to support global operations and improve work-life balance. Service Delivery & Governance Oversee the end-to-end delivery of IT services, ensuring alignment with SLAs and customer expectations.Establish and maintain strong relationships with stakeholders, vendors, and internal customers through regular engagement and open office hours.Support lifecycle management by identifying and retiring legacy systems and dormant digital assets. Monitoring Performance Indicators Define, track, and report on key performance indicators (KPIs) to measure service health, operational efficiency, and team productivity.Use data to drive proactive decision-making and continuous improvement across IT functions. Preferred background: Bachelors degree in Information Technology, Computer Science, or related field.8+ years of progressive IT experience, including 5+ years in a leadership role.Proven track record in process improvement, service delivery, and KPI-driven performance management.Working knowledge of IAM technologies and common processes (User directories, account lifecycle, single sign-on, mergers/acquisitions, security methods, change management, communications, etc.)Strong interest in staying up to date with IAM trends, industry standards, and emerging technologies.Excellent communication, stakeholder management, and strategic planning skills.