Cloud Support Engineer

Role: Cloud Support Engineer

Contract Length: 12 Months + Location: Charlotte, Atlanta, Dallas Required Qualifications, US: 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of Linux Administration skills Hands-on experience with one or more Cloud platforms: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Pivotal Cloud Foundry (PCF)/Tanzu App Service (TAS) Desired Qualifications: Strong Linux Administration skills Knowledge in containerization technologies/Kubernetes One or more Cloud Certifications Application or Middleware, Java, Tomcat, or relevant Web Technologies support is preferred Storage and networking troubleshooting experience Knowledge and understanding of Splunk

Job Expectations:

This position requires on call rotation and does include being paged but is not limited to only when on call. Your services could be needed when on shift and sometimes includes after hours support. Strong communication skills to write up root cause updates when needed. Lead a small team and direct lesser experienced staff. May require document updates, certifications and updates on Confluence or other locations for customer consumption. This position is not 100% remote and is currently a hybrid work option. You may be required to work on-site/go into the office on a regular cadence on a set schedule. In this role, you will:

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals Lead the enablement and rollout of Kubernetes, VMWare Tanzu (PCF) Application Service (TAS), Tanzu Kubernetes Grid Integrated (TKGI), and Public Cloud services related to Azure and GCP. Work closely with internal engineering teams to adopt and adapt to best practices and assist partners with troubleshooting with onboarding, migrations to new cloud platforms and day-to-day break-fix activities and upgrades as needed.