Genesys Developer, Wilmington, DE

Role: Genesys Developer

Location: Wilmington, DE Duration: 6+ Months

EXPERIENCE: 8+ YEARS Visa: USC, GC, GC EAD ONLY

Required: • 6+ years of experience in Contact Center Technology using Genesys Framework. • Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc.… is mandatory • Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer. • Hands on experience with Composer/IRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT) • Expertise on Genesys Rules System • Development of Rules using Genesys Rules Developer Tool (GRDT) • Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment • GRAT Audit Trial • GRE Cluster etc.… • Application logs troubleshooting such as: • SIP Server/T-Server (T-Lib) • SIP Messaging • Universal Routing Server • Orchestration Server • Stat Server • GVP Components • Genesys Rules Engine • Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueueQuery etc.

Other: • Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience. • Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart. • Working knowledge in the installation and configuration of the Genesys suites is a plus • Knowledge on Programming languages such as J2SE, J2EE, Spring Boot etc.… is a plus • Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus • Knowledge on Cloud Computing technologies such AWS, Azure etc.… is a plus • Knowledge on Genesys SDK development is a plus • Experience working on Genesys Administrator Extensions, Genesys Administrator and CME. • Good communication skills (Written and oral).

Technologies: • Genesys Technologies: Genesys Composer, infrastructure Build, SCXML, ECMA Scripting, Web Request, Web Service Blocks, DB Blocks • Hands on: Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRD strategy development, GRAT • Trouble Shooting: SIP server/ T-Server

Role: Work with Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services.

• Responsible for delivering high quality Voice and CTI. • Providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery. • In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications. • The position will require off hours support as needed. • Application Developers are expected to work closely with the entire IVR and CTI Development team in the US and India primarily.

Qualifications - External

• B.E/B.TECH

• Regards,

• Siddu | Account Executive Thoughtwave Software & Solutions, Inc. Phone: 630-448-6681x 118, Direct: 630-689-1366 Email: siddu@thoughtwavesoft.com Web: http://www.thoughtwavesoft.com