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About the role
Senior IVR Developer. 6-month contract. 100% REMOTE! Job Description: The IVR Software Development Engineer will work with technical and business partners to design and maintain optimal programming and environment solutions for the Schwab IVR. As the IVR Developer you will work closely with Contact Center telephony and voice teams to design, code, test, implement and support application software. Job Responsibilities: Work with technical and business experts to create and support optimal production and test environment solutions Develop plans for proof of concept and validation of technology/solutions Develop and support the tools and processes to gather detailed user requirements Participate in strategic planning discussions with technical, business, and client stakeholders Identify gaps in processes and services across environments Review programming and environment changes and raise awareness for potential impacts Effective and efficient utilization of programming tools Architect and develop effective solutions that are in line with the organization's vision Actively participate in product design and development sessions Develop architectural diagrams/documents, develop software codes and automated test scripts
Must Haves: 5+ years of experience VXML – JavaScript Java knowledge Linux / Unix IVR experience (Nuance) JIRA / GIT
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