Network Engineer

ROLE: NETWORK ENGINEER

LOCATION: 100% REMOTE DURATION:12 MONTHS Client: Deloitte Global ONLY ON W2 JOB DESCRIPTION The primary objective of this position is to provide operational support to the Remote Access VPN Management Service which provides 24x7 VPN support to the Deloitte member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support. The VPN Analyst role requires skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Strong communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.

Primary Responsibilities Include: • Provide operational support for remote access VPN on multiple F5 platforms across Deloitte’s global and Cloud infrastructure. • 24x7 VPN device monitoring, operation and management. • First responder to monitored alerts, incidents and issues. • Monitoring, and troubleshooting of F5 BIG-IP LTMs and APM modules. • Perform VPN policy changes, analysis and clean-up as requested by firms. • Provide visibility and insight to assist customers with Remote Access VPN activity and usage information. • Create and maintain network and application-level documentation of F5 BIG-IP environment. • Track and evaluate F5 APM and security alerts. • Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve Remote access VPN in any Deloitte location. • Coordinate, triage, and troubleshot activities with customers. • Accountable for executing tasks according to established standards, procedures, and processes. • Able to communicate and work with customers and peers in different time zone and countries. • Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

Additional responsibilities regardless of team include: • Ensure Remote access VPN services and systems are always available and reliable. • Respond to and manage service issues and problems. • Responsible for awareness and compliance to policy and guidelines of the ISMS. • Report, pursue, communicate, and when needed escalate any breaches in information security or policies. • Able to coordinate and work with on-site engineers during outage or critical situations. • Adhere to established incident management SLA and SLOs. • Able to document troubleshooting/process related documents for the team.

Technical skills: • Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience and 7-10+ years of progressive Network Engineer experience required. • Certifications Requirements Include: o F5 BIG IP Administration Certification – Required o o CCNA (Cisco Certified Network Administrator) – Required o o CCNP (Cisco Certified Network Professional) – Preferred, not required o o ITIL Foundation Certified - Preferred, not required • 2-4+ years of F5 BIG-IP including experience with both LTM (Local traffic manager) and APM (Access Policy Monitor) Modules. • 2+ years of Firewall Experience including Checkpoint, Palo Alto and Cisco remote access VPN technologies is a plus. • 2+ years of experience with F5 DNS. • Experience with F5 BIG IQ management platform a plus • Experience with LAN/WAN and network protocols. • Experience in monitoring tools and commands to ensure quick resolution to issues. • Knowledge of server technologies is a plus. • Knowledge of virtual technologies is a plus. • Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

Thanks & Regards, M. V.Jigeesha US IT Recruiter Email: jigeesha@thoughtwavesoft.com Mobile:6305065561 Thought Wave Software and Solutions Inc Web: http://www.thoughtwavesoft.com Linked In:linkedin.com/in/margani-venkata-jigeesha-b26267273