Network Engineer

Network Engineer (“Voice Design Engineer”) 100% REMOTE Must Haves: Migration experience – Avaya, Cisco, Mitel, etc. to Microsoft Teams Phone System/Other UC solution 5 years of progressive experience in a combination of development, support Microsoft Teams Phone System technologies architecture and design Strong consultative skills, customer-facing business support development Direct expertise in UC and network support using direct connect VLPS and SDWAN Direct experience implementing and supporting Microsoft Teams direct routing and AudioCodes design Direct experience with troubleshooting and supporting SIP, VOIP, Microsoft Teams Phone System and AudioCodes SBC/Analog Gateways Solid experience in solution design principles and practices, system development methodologies, and software life cycles. Experience coordinating vendor solution delivery and partnering effectively with vendors to meet business needs. Experience in global support models (such as ServiceNow) Experience in SBC Design and design preferably AudioCodes Excellent verbal and communications skills (insight, lead, communicate with client, translate business requirements to technical requirements in a simple manner) Experience working with Polycom Video endpoint, WebRTC, Skype for Business, Microsoft Teams Phone System Nice To haves: Strong understanding of Microsoft Teams Phone System Knowledge API integration with SNOW using API with UCaaS vendors Experienced in multiple ITIL based support disciplines is preferred Experienced with object-oriented system support design utilizing use cases Experienced with Microsoft Visio (vision diagrams) Excellent influencing and consultative skills; and the ability to actively determine and resolve issues and opportunities. (trouble shooting, work through and deliver out-of-box thinking) Able to work closely with the business, IT personnel, and other support areas to provide research and development around application trends, integration patterns, vendor direction, and development methodologies. Understand business behavior patterns and patterns of information and technology and how they work together to enable the business to achieve its strategic and tactical goals. (Innovation side of the house) Scope and Deliverables: SME for UCaaS Transformation Program Develop site designs for UCaaS Transformation Program Process all orders & documentation and provide site readiness Develop a framework for complete UCaaS and CCaaS service lifecycle Business Requirements process Site survey analysis BOM validation Rack and stack support Number porting support – phone numbers from one carrier to another T3 outage and support Assist with Lab environment Support strategic business initiatives, including support of service transition processes. Lead continuous improvement initiatives to drive higher efficiency and performance of services Ensure vendor work is accurately and deeply reviewed and also meets all applicable standards; identify gaps and opportunities in work to achieve long-term business goals Participate in and lead a multi-functional IT Design group that reviews designs from an enterprise perspective. KEY Other Spotlight Notes: Any specific certifications? – no, however any training around audio codes …looking for transformation experience, no heavy admin work will be involved, but can they make recommendations Is this position fully remote? - 100% remote Work hours? - typical 8-5, any time zone is fine!