OFFICE 365 ADMIN

ROLE: OFFICE 365 ADMIN Location:WFH until covid restrictions lift, but will be required on-site at that time ,Woodlawn, MD Duration:6+ months VISA:US CITIZEN/GC/GC-EAD(ON W2) Overview: The successful candidate will work within an ITIL environment with a large focus on DevOps. The candidate will be a member of the ECIS Email Services Team providing Tier 2 support for O365 Hybrid Microsoft Exchange environment. The system is based on Microsoft technology, including on-premises Exchange 2013, O365 and support for more than 15,000 mailboxes. Priorities will include servicing a complex Mobile device Management (MDM) and Mobile Application Management (MAM) systems. Independently develops solutions, approaches, or makes recommendations to resolve wide range of complex or difficult problems for both internal/external customers including vendors. These processes and production requirements often require a flexible work schedule. Serve as mentor for Junior Email Engineers. Candidate may need to give presentations from time to time and often this entails producing well written technical documents specific to the customer's environment and objectives. The candidate will participate in scrum sprint activities as needed for Email related service solutions. Candidate must be able to speak clearly and communicate effectively (both written and verbally) with a customer's Technical staff as well as Senior Management. Additional responsibilities will include troubleshooting and working with other technical functional groups i.e., Service Desk, Datacomm, EUA, Security and Engineering Team for all supported technical issues. Primary Responsibilities Collaborate with Identity Management, Collaboration, Messaging, and Mobility Services resources to reach quality results and progressive achievements. Able to understand cross-team dependencies to ensure new or changed solutions comply with OIT vision, environment, and Security considerations. Identify opportunities for improved user experience based on knowledge of existing solutions, current user technology, M365 Roadmap and industry trends. Understand requirements gathering, evaluation, testing and lifecycle management for hardware & software. Support pilot and velocity migration of an existing MDM MaaS360 implementation into Microsoft Intune/ Microsoft Endpoint Manager (MEM) Assist with the development of an Intune solution that incorporates Derived Creds, Outlook Mobile, Microsoft Office Mobile app, Contribute to the delivery of MDM project document deliverables and artifacts Develop and produce MDM activity, performance, compliance, and enrollment reports. Recommend improvements in Mobile Application Management posture Support efforts for large scale exchange administration automation for user T0 self-service and admin support for day to day operations. Perform day-to-day Email administration tasks leveraging a combination of Microsoft Exchange Management Console and Exchange Management Shell (EMC/EMS) and the O365 ECP to manage end user mailboxes, shared mailboxes, distribution list, Room mailboxes and Public Folders. Leverage Microsoft Exchange Management Console and Exchange Management Shell (EMC/EMS) and the O365 ECP to create new end user mailboxes, shared mailboxes, distribution list, Room mailboxes and Public Folders. Perform day-to-day Active Directory management by updating and creating new security groups, update accounts permissions, manage Users and Workstations Organizational Units (OUs). Provide consultation on Group Policy (GPO) management as it relates to Outlook configurations and settings. Create and maintain documentation related to Email processes and ConOps on a quarterly basis. Take the Lead with issue escalation by Deskside support team for client access issues for resolution. Routinely evaluate related email processes and work for continued process improvement and automation and make informed decision for implementation with proper change process. Create new and modify existing PowerShell scripts to automate reporting or administrative tasks based on extensive knowledge of Exchange Management Shell and create new processes. Provide input on strategic planning for the ongoing design, development and improvement of messaging infrastructure, including requirements and implications as they relate to business continuity and disaster recovery and recommend solutions to Management for consideration. Participate as required with DevOps oriented Agile Scum sprints for Email related projects and enhancements. Work directly with the customer and HHS ITIO operations teams collaborating on tasks, engineering efforts and issue resolution. Stay abreast of current and emerging technologies, regularly analyzing and evaluating their impact and benefit to the customer and provide recommendations to management and leadership. Thanks & Regards, PremTarun Palnati | Technical Recruiter Thoughtwave Software and Solutions 314 N. Lake St, Suite 6, Aurora IL 60506 Desk: 6306182581 Email: www.tarun@wavsols.com Website: https://www.thoughtwavesoft.com/