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Job Title: Quality Analyst Location: REMOTE TO START, then one of the following locations Plymouth, MN, Hartford, CT, Basking Ridge, NJ Must Haves: 5+ years of software/computer engineering experience Software QA technical testing in one of more of the following: Voice Contact Center Technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing) 3+ years of building out automation frameworks with in Enterprise SQA, automation best practices knowledge 3+ years of experience transforming manual testing teams to high efficiency, automation centric SQA teams Nice to Haves: Experience with testing Genesys call routing, CTI custom softphone applications; IVRs validation is a plus Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components Thanks&Regards, Kiran Tumuluri IT-Recruiter Staffing | Thought wave Software and Solutions Limited 6308125139kiran@thoughtwavesoft.com www.thoughtwavesoft.com 314 N. Lake St, Suite 6, Aurora IL 60506
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