Salesforce Technical BA

Greetings, Hope you are doing well. Please go through the below Job description and lf you are comfortable/available for the position then respond with the latest/updated resume.

Job Title: Salesforce technical Business Analyst Client Company: Charter Communications - Denver Zip Code: 80111 City: Charlotte, NC

W2 Only

During Covid it’s REMOTE

Required Skills: -Salesforce (any other CRM tool would suffice) -BRD, FSD, UAT Testing

• Telecom experience

JOB SUMMARY:

Serves as a liaison to the business community in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support (Video, Data, and/or Voice), as well as an understanding of the organization’s systems and capabilities. Adapts project data into useful and executable testing plans, and communicates test results and progress toward project completion across the organization. Utilizes understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience

• Support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations

• Ensure complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies

• Ensure all defined business rules/policies are documented, implemented as designed. Ensure process enablers are working as designed (automated as well as manual). Ensure available technology is leveraged to the fullest extent. Redesign business process where applicable to leverage available or new technologies

• Oversee the translation of high level business requirements into functional specifications and then translated to technical specs for configuration and deployment. Develop and maintain library of functions specifications via Change Management processes

• Function as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications. Ensure alignment between the business operational strategies and technical solutions

• Perform other duties as required

Preferred Qualifications

Skills/Abilities and Knowledge

• • Ability to read, write, speak and understand English

• • Ability to analyze and interpret data

• • Ability to quickly identify business problems/opportunities

• • Ability to communicate orally and in writing in a clear and straightforward manner

• • Ability to communicate with all levels of management and company personnel

• • Ability to define key performance indicators / metrics

• • Ability to document, prepare and present data-driven presentations

• • Ability to make decisions and solve problems while working under pressure

• • Ability to manage multiple projects at one time

• • Ability to prioritize and organize effectively

• • Ability to show judgment and initiative and to accomplish job duties

• • Ability to supervise and motivate others

• • Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)

• • Cross-functional management skills

• • Knowledge of process and project management

• • Knowledge of general accounting and billing procedures

• • Working knowledge of Salesforce

• • Experienced with CSG and/or ICOMS billing environment(s)

• Education

• • Bachelor’s degree in Business Administration or related field or equivalent experience

• Thanks & Regards,

• Mohan Kumar B | Technical Recruiter | Wave Solutions Inc. | 1444 N. Farnsworth Ave, Suite 302, Aurora, IL - 60505 | Email: kumar@wavsols.com Direct #: 630-566-9398| Fax: 630-566-9398 Main #:6305669398, EXT: 108 Website: www.wavsols.com LinkedIn: https://www.linkedin.com/in/mohankumar-bangaru-158520172/