ServiceNow Administrator

Role:ServiceNow Administrator

Duration:5 Months Location:Remote

Key Responsibilities • Assists in developing standard IT configuration and asset management methodology • Develop CMDB policy, processes, and knowledge base • Conduct reporting on configuration audits and reconciliation • Maintains CIs to ensure CMDB accuracy and completeness • Drives visibility on process adherence and compliance improvement opportunities • Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace • Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned • Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance • Create and document requirements for efficient process design that includes self-service options with limited manual effort • Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management •Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance •Draft technical process documentation

Skills

-Bachelor’s degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience. -ITIL Foundation & ServiceNow Administration Certification Required 5 Years -Recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities Required 10 Years. -In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery). -Certified Implementation specialist – ITSM, Certified Implementation Specialist. Highly desired -Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service Desired -ITIL Foundation certified or related experience Desired