ServiceNow Developer

Job Title: ServiceNow developer Client Company: Fifth Third Bank - Key Zip Code: 45202 City: Cincinnati, OH/100% REMOTE Duration: 12 month contract to hire

W2 Only 100% REMOTE

Required Skills: ServiceNow ITSM JavaScript (Angular) Content Management Database (CMDB) Agile / Scrum / Waterfall

GENERAL FUNCTION:

• As an engineer in the IT Service Management (ITSM) group, you will be part of an Agile team building the ITSM infrastructure, tools, and integrations for critical bank functions and processes. • We transform and build out of the box capabilities, components, work flows, policies and configurations. We utilize API’s that balance, support, and create new digital services and products. • We are looking for a Software Engineer who can configure modules, expose and implement APIs, and create workflows and patterns for both a web service provider and a web service consumer. • You will be part of every stage of development from concept, solution and deployment. As member of an Agile squad, your role and responsibilities require participation in planning, reviews and retrospectives which drive products to delivery. • If you are technically curious, passionate about putting the customer at the center, have the opportunity to shape them, and enjoy designing, scaling, and maintaining services, we want you for the team.

Duties and Responsibilities:

• Develop solutions on the ServiceNow platform, including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Requests, Automated Workflows. • Facilitate and support the iterative rollout of new product features and enhancements • Administer the ITSM instance including the group and user maintenance, ACL, UI actions, catalog Items, etc. • Drive high levels of client satisfaction and put the customer at the center • Develop business solutions across the ITSM platform, which utilizes automation, integration capabilities by leveraging vendor business services. • Utilize experience in advanced troubleshooting (server logs, plugin logs, API logs etc.) for any occurrence of platform incidents or problems • Remain current on IT industry trends pertaining to your area of practice (e.g., Agile, DevOps, cognitive services; frameworks, open source community projects) • Apply agile/lean software development practices for customizations to the platform and applications • Continuously manage application risks by secure coding practices, testing and escalation of issues

KNOWLEDGE & SKILLS REQUIRED:

• Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, Script Business Rules, Script • Strong analytical and problem solving skills is a must • Experience configuration and developing on ITSM platforms either On Premise and Cloud • Knowledge of JavaScript, Python, PHP, PowerShell or similar scripting languages • Practical experiences testing code using industry application lifecycle management (ALM) tools • Functional knowledge and practice with Standard Query Language (SQL) • Experience and practice developing Web Services and exposing vendor API’s • Experienced understanding of web development concepts, writing best practices code, persistence layer technologies, infrastructure architecture (on premise including cloud based), debugging, testing, and version control. • Knowledge and practical use of software development patterns • Experience and practical usage of Scrum, Kanban, and waterfall SDLC methodologies • Practical knowledge and implementation experience of IT Service Management (ITSM) frameworks (ITIL, COBIT, MOF, or eTOM)

Technical Skills – Must Have:

• Bachelor’s Degree in Computer Science or equivalent experiences • 3-5 years related experience • 2 years’ experience on ServiceNow platform

Technical Skills - Nice to Have • ITIL v3+ certification • Experience with Cognitive Service Management frameworks • Experience with Oracle, MS SQL, Postgres, mySQL or Mongo Databases

Thanks & Regards,

Mohan Kumar B | Technical Recruiter | Wave Solutions Inc. | 314 N. Lake St, Suite 6, Aurora IL 60506 Email: kumar@wavsols.com Direct #: 630-566-9398| Fax: 630-566-9398 Main #:6305669398, EXT: 108 Website: www.wavsols.com LinkedIn: https://www.linkedin.com/in/mohan-kumar-bangaru-b424467b/