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About the role
ROLE:SERVICENOW DEVELOPER/ADMIN
Location- 100% Remote (But want someone local to DMV area) DURATION:12+ MONTHS
needs from the manager: Strong experience with ServiceNow Administration and also some hands on development experience. 9+ years of experience and a Bachelor’s Degree or 8+ years an a Masters Degree. Must have CSA (Certified SNOW Admin).
Job Description: ServiceNow Developer/Administrator responsible for developing, updating and debugging ServiceNow Applications for business, including helping configure, implement, and administer requirements within the of the new ServiceNow IT Service Management (ITSM) platform. They will work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations, and supporting the customer. Provide expertise in backup/restore of self-hosted ServiceNow databases Provide expertise on the Self Hosted ServiceNow platform and applications to complete a technical refresh of specified capabilities onto the platform Conduct assessments of the current ServiceNow portfolio recommend alternative solutions that will be cost beneficial and result in the most efficient implementation Sustain capabilities already deployed on the ServiceNow platform (ITSM, HR, KM, Survey, Portals, custom applications) Provide full upgrade support and leverage their experience and expertise on self-hosted ServiceNow instances to automate the upgrade process where possible with the goal of making upgrades as seamless and efficient as practical Provide expertise in ServiceNow platform, ITSM, ITBM, Portal, HR, Asset Management, CMDB and custom applications
Required Qualifications: Active or Able to obtain a Public Trust clearance. Certified ServiceNow Administrator (CSA ). Bachelor’s degree and 9+ years of professional information technology experience with systems analysis and application development experience, including administration, implementation, integration, and configuration in ServiceNow. 3 years of experience of ServiceNow with the ServiceNow platform in a Developer/Administrator Capacity administering an enterprise-wide, multi-tier on-prem and self-hosted ServiceNow production environment, including the delegation of groups, modification of CMS, workflows, business rules, UI configuration, catalog items, reports, and updates. Demonstrated experience deploying ServiceNow solutions that are compliant with DoD security requirements for systems that process Sensitive but Unclassified (SBU) data, including PII. Experience developing custom applications in ServiceNow, leveraging scripted workflows, complex business rules, client-side/server-side scripting, custom UI pages, ACLs, custom widgets, and custom reporting, custom CMS/ Employee Self Service portals. Expert knowledge and hands on experience of ServiceNow Application. Comfortable deploying ServiceNow in a multi-system environment. Aptitude to troubleshoot L2/L3 problems as they relate to ServiceNow Application. Well versed with documenting process and procedures implemented into ServiceNow.
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Thanks & Regards, Mohan Sai| Talent Acquisition Lead Thoughtwave Software and Solutions Mobile:630-480-4004 EXTN: 143 Text Messages:3099656527 Email: Mohan@thoughtwavesoft.com linkedin:https://www.linkedin.com/in/mohan-sai-badaru-112b581b9/
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