ServiceNow ITSM Senior Developer

Position: ServiceNow ITSM Senior Developer Location: Chicago, IL (5 days Onsite) Duration: 12 Months Contract C2C Need Local to Chicago, IL Only Role Summary We are looking for an experienced ServiceNow ITSM Senior Developer to lead end-to-end ServiceNow ITSM implementations, design scalable solutions, mentor junior developers, and actively participate in architecture review boards by presenting and defending technical designs. The ideal candidate will be a hands-on technical leader capable of driving delivery independently while ensuring adherence to platform best practices and enterprise standards. Key Responsibilities • Design, develop, configure, and implement ServiceNow ITSM solutions including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB. • Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, Catalog Items, and integrations. • Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes. • Participate in Architecture Review Boards and confidently defend technical designs and implementation approaches. • Build and support integrations using REST, SOAP, IntegrationHub and enterprise applications. • Perform code reviews and establish development standards and best practices. • Troubleshoot complex platform issues and provide technical guidance. • Mentor junior developers and support capability building within the team. • Collaborate with architects, business analysts, product owners, and stakeholders to deliver solutions aligned to business objectives. Required Technical Skills • 8+ years of ServiceNow development experience with strong expertise in: • ITSM Suite, Service Catalog, Flow Designer, IntegrationHub • CMDB, Knowledge Management • JavaScript, Glide APIs, ServiceNow Scripting • REST/SOAP integrations • ServiceNow platform security and performance optimization • Experience with Agile delivery, DevOps, Git, and CI/CD practices. • Strong understanding of ServiceNow development best practices and scalable solution design. Soft Skills • Strong technical leadership and mentoring skills. • Ability to work independently and drive implementation activities. • Excellent stakeholder management and communication skills. • Strong presentation skills with the ability to influence architectural decisions. • Analytical problem-solving and decision-making capabilities. Required Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)