Solution Architect (IVR)

Hi ,

Job details: Role : Solution Architect (IVR) Location : Louisville, KY Long term contract

Job description: Solutions Architect works with business partners to understand what problems need to be solved or what business outcomes need to be achieved. With that information, the Lead Solution Architect designs a conceptual solution leveraging the right technologies & solutions to meet the objective. The types of problems will be diverse in scope and range from moderate to substantial complexity. This specific role is aligned to the Voice Space which includes designing conceptual solutions related to client IVR Platform.

Person will influence and set technical direction in the Voice portfolio. Provide architectural strategies & solutions, assessments and road maps for Voice portfolio applications. Collaborate with product owners to understand functional requirements and interact with other cross-functional teams to provide solution architect expertise. Contribute to and lead the build vs buy decisions from a technical leader perspective in collaboration with the business & delivery leaders. Communicate and present technical aspects, risks, challenges, and selling points of a solution to IT and Business partners. Identify, evaluate and assess risks to mitigate them and eliminate any factor that might hinder the successful delivery of a solution.

Required Qualifications • Bachelor's Degree in Computer Science or a related field • 8 years of architecture/engineering experience • Deep knowledge of IVR platform (Nuance/Genesys), Avaya environment, Oracle SBC, SIP/voice telecommunications protocols, and telephone systems. • Proven experience in end user solutions for large corporates where uptime and continuous availability is core to the business. • Experience delivering platform and product architecture for enterprise scale solutions in Azure and GCP cloud environments. • Skilled with broad, conceptual understanding of the technology architecture trends and direction coupled with demonstrated technical mastery with digital technologies & frameworks • Ability to influence teams & business partners to a future state with a focus on incremental value. • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• • Experience with IVR/Voice channel • Master's Degree in Computer Science or a related field

• Thanks and Regards

• Sai kumar| Sr Talent Executive | Thoughtwave, Inc 1444 N. Farnsworth Ave, Suite 302, Aurora, IL - 60505 Email: saikumar@thoughtwavesoft.com Direct: 630-230-8617