System Administrator

Role:System Administrator

Duration:12months Location:Remote

Primary Responsibilities: Maintain documentation related to critical network infrastructure design, configuration, and maintenance. Maintain records on maintenance contracts and circuit counts, configuration, and capacity. Design and configure automated monitoring and event notification systems as needed to maximize availability. Participate in incident response and after-action review activities after critical system outages. Update and close escalated service desk tickets in a timely manner.

Highly desirable qualifications and experience: Comptia Network+ to include strong understanding of TCP/IP protocol suite, network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model. Excellent communication and interpersonal skills: Ability to effectively communicate technical information to users and colleagues, both verbally and in writing. Customer service orientation: Strong focus on providing courteous and efficient support to internal and external users.

Problem-solving and analytical skills: Ability to identify and troubleshoot network issues efficiently and logically. Familiarity with network management tools and protocols like SNMP, CLI, and network monitoring platforms. Experience working in ServiceNow ticketing system Experience with Cisco Meraki network equipment configuring, installing, troubleshooting, and supporting switches, and MX appliances Python Scripting and automation in network administration Certified Network Professional (CCNP) – Route / Switch Cisco Certified Network Associate (CCNA)