System Engineer

Role- System Engineer Duration- 12+ month contract Location- Hybrid in San Francisco, CA 3 Must Haves: SCCM VMWare (Workspace One) Strong Scripting Key Responsibilities: • Administering a variety of devices and operating systems including Windows, Mac, iOS, and Linux. • Collaborating with technical teams to swiftly resolve support tickets while also acting as a critical escalation point. • Implementing and managing SCCM/Workspace One applications across both corporate and retail environments. • Designing and developing PowerShell/Bash scripts to enhance operational efficiency. • Upholding compliance with IT best practices and procedures in areas such as IT security, computer operations, and change management. • Delivering outstanding customer service while articulating technical concepts to non-technical stakeholders in a clear, understandable manner. Qualifications: • 2-5+ years of experience in a similar role. • Proficiency in managing and triaging support tickets effectively. • A solid understanding of cloud and on-prem application support. • Familiarity with enterprise identity management, with experience in IdentityNow being a significant advantage. • Excellent documentation skills with the ability to continually update processes and procedures. • Relevant technical training, degree, or industry certifications are highly desirable. • Prior experience in retail services technical support will be highly valued. Technical Competencies: • Proficient in managing operating systems: Windows 10/11, MacOS, with Linux experience being a plus. • Expertise in O365 management (Exchange Hybrid environment). • Knowledge of Identity management, preferably IdentityNow. • Experience in Active Directory (Azure AD, On-Prem, Group Policy). • Proficient in Endpoint management and software deployment tools like System Center Configuration Manager and Workspace One. • Able to read/write basic PowerShell/Bash scripts. • Fundamental networking knowledge for client systems. • Strong documentation skills with ITIL knowledge, and exceptional written communication skills. -- ---- Thanks & Regards, Tejash - Technical Recruiter Thought wave Software and Solutions 314 N. Lake St, Suite 6, Aurora IL 60506 Desk: 6304918494 EXTN: 157 Email :tejash@thoughtwavesoft.com Website:www.thoughtwavesoft.com https://www.linkedin.com/in/tejash-chettipalli-342aa2246