Technical Analyst

Role:Technical Analyst Duration:6 Months Location:CHICAGO,IL Job Description : Lead production stability effort by preventing production issue and improve production stability. • Track /Manage Incidents /Change /Problems for assigned applications. • Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches. • Identify measures to improve applications stability and availability to improve support service delivery. • Develop to become a Subject Matter Expert for assigned application domain. • Troubleshoot production issues through monitoring and log analysis. • Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release. • Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation • Help ensure compliance with all audit requirements including change control procedures and data security • Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts. • Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues. • Responsible to attend on-call, after office hours including weekend to support High and Critical production issues. • Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found. Required skills: • 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams. • Support experience with multi-channel applications (web, mobile, API, etc.). • Good to have past experience under DevOpps or SRE role. • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies • Experience working on projects in an Agile/XP environment. • Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL • Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in laymans terms and translate business needs to technology teams and back. • Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications. • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients -- -- --- ---- Thanks & Regards, Ujwala Pinninti Thoughtwave Software and Solutions 314 N. Lake St, Suite 6, Aurora IL 60506 Desk: 6302168656, EXTN: 156 Email: ujwala@thoughtwavesoft.com Website: www.thoughtwavesoft.com Linked in: https://www.linkedin.com/in/ujwala-pinninti-675285213/ A Certified Minority Business Enterprise, Disadvantaged Business Enterprise, SAM.gov, SOC2 & ISO2005, Vendors for: · STATES: IL, PA, TN, AK, OR, CT, GA, VA, ID, IA, UT, FL, MN & CO · NATIONAL LABS: ARGONNE & FERMI · COUNTIES: HENNEPIN, MN, FULTON & GA · PUBLIC SCHOOLS: ATLANTA.