TECHNICAL ANALYST

Role: Technical Analyst (IT)

Duration: 6 months Location: Chicago, IL Visa: w2 role Rate: $55/hr on w2

Job Description : ROLE: • Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application . • This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams. • The ideal candidates will be having excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications. • Some night/weekend work may be required from time to time. Candidate should be available Monday – Friday along with expectations of escalation from the business and/or team members. • The Candidate is expected to be located in Chicago and working at the trading floor at the Chicago office a minimum of 4 days a week. • The candidate needs to have a very strong base of functional expertise in brokerage or any other OMS trading support function.

PRINCIPAL RESPONSIBILITIES: • Candidate will be responsible to provide L2/L3 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner. • Fast Paced environment, ability to manage stress and stressful situations from the trading desk. • Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement. • Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team. • Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently. • Incident detection, root-cause investigation, problem management (ITIL) • Effort to be put into understanding the in-depth knowledge of business unit / function • Aim to grow into a subject matter expert on the business side of the application • Carries out activities that are large in scope, cross-functional and technically difficulty • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work. • IT Capacity planning and involvement • Managing Fire-call support including off-hours and weekend support • Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level • Assistance in Metrics and audit reporting • Review and Maintain DR documentation and participate in annual exercises • Create regular status reports to management on application status and other metrics. • Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management). • Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management. • Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes. • Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.

Skills / Experience

• 8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred. • Excellent oral and written communication skills are required – Ability to speak to traders confidently • Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. • Ability to manage multiple issues in parallel and adapt to changing priorities. • Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines • Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory. • OMS – experience with Flextrade OMS or any OMS is good to have. • FIX Messaging/Format experience is good to have.

TECHNICAL SKILLSET • Expert / Extensive Knowledge of SQL is required to assist own teams during debug. - MUST HAVE • Oracle/MS SQL/ Sybase - MUST HAVE • Scripting and automation (Python, Shell scripting, PowerShell) - MUST HAVE • Middleware, MQ/Tibco, Weblogic - GOOD TO HAVE • Java /.Net experience is mandatory but good to have – Ability to read and understand code - GOOD TO HAVE • HP Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now - GOOD TO HAVE

-- Thanks & Regards, Kalyan Sadanala| Talent acquisition specialist Thoughtwave Software and Solutions 314 N. Lake St, Suite 6, Aurora IL 60506 Desk: 6303132177, EXTN: 148 Text Message: 8722346381 Email: Kalyan@thoughtwavesoft.com Website: www.thoughtwavesoft.com Linked in: https://www.linkedin.com/in/kalyan-sadanala-21b678214/