Source description
About the role
Position: Technical Business Consultant (Empower) Location: Remote (some travel to various client sites will be required post COVID) Duration: Long term contract Must Have Qualifications:
- Configuration experience within Empower (Loan Origination Systems)
Client Job Details: · Works individually or within a team on technology business consulting projects to meet specific client requirements. · Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects. · Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications. · Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained. · Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection. · Consults directly with the client and may travel to the client site. · Acts as team leader for technical aspects of consulting projects, leading sub-plans or small projects. · May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures. · In-depth knowledge of mortgage-and home-equity services industry and associated regulatory and compliance requirements · Awareness of system-development protocol · Excellent customer service skills that build high levels of customer satisfaction for internal and external clients · Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
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