Source description
About the role
Role:Telecom Administrator
Duration:5Months Location:Hybrid Denver, Colorado 80203
Required: Fundamental understanding of telephone call routing systems interactive voice response (IVR) call flow call routing commercial phone systems Experience with technical problem analysis and resolution related to telephone and call center systems Knowledge of call center systems (preferably Genesys) General knowledge of cloud telephone systems Familiarity with emergency outage protocols Ability to communicate and collaborate effectively with numerous partners/stakeholders Ability to communicate technical information to audiences with differing levels of technical understanding Ability to establish consensus with numerous partners/stakeholders
Preferred Background/Knowledge: Call center contract management General knowledge of FEDRamp standards Basic SQL Familiarity Basic Data Analysis techniques Familiarity with Lumen/Century Link Familiarity with AWS S3 Cloud storage
More at Thoughtwave Software and Solutions