Telephony Developer

Role- Telephony Developer Duration- 12 Months Location- Okemos MI Hybrid 2/days onsite Must Haves: Cloud-based Telephony experience – ideally Genesys Cloud, open to others IVR experience PBX, VoIP knowledge Object oriented programming experience – Java, should know how to write and call APIs What Will Win: Genesys Cloud Health insurance experience Project: Supporting a migration from an on-prem Telephony solution to Genesys Cloud – this migration needs to be done by July 2025 This solution is for customer care – customers and providers are able to call in with questions about benefits, claims, and grievances, etc. The solution is proprietary and very highly customized to DDMI Day to Day: Support road mapping for the cloud migration & the future of the solution – ideally looking for someone who has experience with multiple cloud-based systems and can provide guidance Support the migration effort Writing and consuming new APIs – Java based Design and development of complex IVR systems Official JD: We are seeking a Telephony Developer to join our Customer Service Feature Team. Need 5+ years in the following: Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST) Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. Knowledge of PBX architecture, telecommunication network services, and contact center systems. Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems. Strong understanding of contact center operation, including key metrics and workforce management needs As well as experience with management and development of speech recognition systems and grammars Working Knowledge of Genesys Cloud is a plus. -- ---- Thanks & Regards, Tejash - Technical Recruiter Thought wave Software and Solutions 314 N. Lake St, Suite 6, Aurora IL 60506 Desk: 6304918494 EXTN: 157 Email :tejash@thoughtwavesoft.com Website:www.thoughtwavesoft.com https://www.linkedin.com/in/tejash-chettipalli-342aa2246 A Certified Minority Business Enterprise, Disadvantaged Business Enterprise, SAM.gov, SOC2 & ISO2005, Vendors for: · STATES: IL, PA, TN, AK, OR, CT, GA, VA, ID, IA, UT, FL, MN & CO · NATIONAL LABS: ARGONNE & FERMI · COUNTIES: HENNEPIN, MN, FULTON & GA · PUBLIC SCHOOLS: ATLANTA. SECURITY NOTICE: This communication, including any accompanying document(s), is for the sole use of the intended recipient and may contain confidential information. Unauthorized use, distribution, disclosure or any action taken or omitted to be taken in reliance on this communication is prohibited, and may be unlawful. If you are not the intended recipient, please notify the sender (admin@thoughtwavesoft.com) by return e-mail or telephone (630-448-6681) and permanently delete or destroy all electronic and hard copies of this e-mail.