Tolling Back Office SME

Job Title: Tolling Back Office SME Job Location: Hybrid mode of work – Candidate will be remote for one week, then will be onsite at the PTC’s CAB or TIP buildings for two weeks Duration: 12 Months Work Authorization: USC, GC, GC-EAD, H4-EAD Contract Type: Only on W2 Job Description: The ideal candidate will have: • 15+ years of Tolling Experience across multiple tolling agencies. • 10+ years of hands-on experience in designing and building CRM based back-office systems for large volume contact centers for road tolling organizations, with a focus on designing for ease of use for agents and for ease of use for customers to pay by maximizing self-service. • 5+ years of direct hands on experience within a Tolling Agencies Back Office. • 3+ years of hands-on experience in managing large volume contact centers for Tolling Organizations. • Proficient in the Microsoft Office 365 suite of business software including Work, Excel, and PowerPoint, plus proficient in Microsoft Project. Additional beneficial skills include: • Microsoft Dynamics CE experience or certifications • Ability to work independently to accomplish the tasks and duties assigned. Minimum Experience • 10 years of tolling experience across multiple tolling agencies. • 5 years of hands-on experience in designing and building CRM based back-office systems for large volume contact centers for road tolling organizations. • 3 years of direct hands on experience within a Tolling Agencies’ Back Office. • Equivalent combination of education and/or experience may be accepted.