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About the role
Role: Voice Engineer Location: 100% remote Duration: 6 month contract Contract Type: USC/GC/GC-EAD/H4-EAD Seeking candidates with: • ICM scripting is a must have • AVAYA ACD programming is a plus • The ability to translate business requirements into technical specs • Knowledge of CMS / Call Center Technology required • Ability to run / create SQL queries – nice to have About the role: • Working on a Migration from AVAYA and Cisco over to Genesys (NO Genesys experience is required) • Working directly with the Contact Center Services Team and reporting to Director of Contact Center Design & Delivery • Translating business requirements into technical specs • Running / Creation of SQL queries • Working with CMS / Call Center technologies. • Utilizing Cisco, AVAYA, and internal proprietary tools Thanks & Regards, sPremTarun Palnati | Technical Recruiter Thoughtwave Software and Solutions 314 N. Lake St, Suite 6, Aurora IL 60506 Desk: 6306182581 Email: www.tarun@wavsols.com Website: https://www.thoughtwavesoft.com/
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