Field Support Service Engineer

Company Description Tidecore AVIT Solutions Pvt Ltd is a technology services company specializing in audio-visual and IT solutions for a wide range of business environments. The organization focuses on delivering reliable installation, integration, and support services that help clients operate seamlessly. Tidecore AVIT Solutions works closely with customers to understand their technical environments and provide tailored support. Team members collaborate across functions to maintain high service standards and long-term client relationships. Role Description As a Field Support Service Engineer, you will provide onsite technical support for Lenovo and Dell laptops, desktops, and IT peripherals at client locations across Hyderabad and surrounding areas. You will be responsible for diagnosing and resolving hardware and software issues, performing installations, upgrades, preventive maintenance, and IMAC activities while ensuring timely service delivery and adherence to SLA commitments. This role is ideal for individuals who enjoy hands-on technical work, client interaction, and field-based support. What You will be doing Travel daily to client locations across Hyderabad and surrounding areas to attend assigned service calls.Diagnose and repair desktops, laptops, and peripherals.Replace defective hardware components.Install and configure Windows operating systems.Upgrade RAM, SSDs, and other hardware.Perform preventive maintenance and system health checks.Resolve software and operating system issues.Configure printers and basic networking.Complete IMAC (Install, Move, Add, and Change) activities.Maintain accurate service documentation.Coordinate with vendors for warranty repairs.Deliver excellent service while adhering to SLA commitments. Who can Apply ITI, Diploma, or Bachelor's degree in Computer Science, IT, Electronics, or related fields.Freshers and candidates with 03 years of experience.Basic knowledge of Windows OS, computer hardware, operating systems, and networking concepts.Willingness to travel to client locations.Good communication and customer service skills.Experience in desktop support, field engineering, or IT services is an advantage. Preferred Certifications (Optional) Dell Certified TechnicianLenovo Certified TechnicianCompTIA A+Microsoft Windows Support Certification Why Join Tidecore AVIT Solutions Pvt. Ltd. Work with leading enterprise clients across Hyderabad.Gain hands-on experience with Lenovo and Dell enterprise devices.Opportunity to build a career in IT Infrastructure and Managed Services.Training and mentorship for freshers.Career growth through real-world field support experience.Collaborative and professional work environment. How to Apply Interested candidates can send their updated resume to: careers@tidecoreavit.com Company Description Tidecore AVIT Solutions Pvt Ltd is a technology services company specializing in audio-visual and IT solutions for a wide range of business environments. The organization focuses on delivering reliable installation, integration, and support services that help clients operate seamlessly. Tidecore AVIT Solutions works closely with customers to understand their technical environments and provide tailored support. Team members collaborate across functions to maintain high service standards and long-term client relationships. Role Description As a Field Support Service Engineer, you will provide onsite technical support for Lenovo and Dell laptops, desktops, and IT peripherals at client locations across Hyderabad and surrounding areas. You will be responsible for diagnosing and resolving hardware and software issues, performing installations, upgrades, preventive maintenance, and IMAC activities while ensuring timely service delivery and adherence to SLA commitments. This role is ideal for individuals who enjoy hands-on technical work, client interaction, and field-based support. What You will be doing Travel daily to client locations across Hyderabad and surrounding areas to attend assigned service calls.Diagnose and repair desktops, laptops, and peripherals.Replace defective hardware components.Install and configure Windows operating systems.Upgrade RAM, SSDs, and other hardware.Perform preventive maintenance and system health checks.Resolve software and operating system issues.Configure printers and basic networking.Complete IMAC (Install, Move, Add, and Change) activities.Maintain accurate service documentation.Coordinate with vendors for warranty repairs.Deliver excellent service while adhering to SLA commitments. Who can Apply ITI, Diploma, or Bachelor's degree in Computer Science, IT, Electronics, or related fields.Freshers and candidates with 03 years of experience.Basic knowledge of Windows OS, computer hardware, operating systems, and networking concepts.Willingness to travel to client locations.Good communication and customer service skills.Experience in desktop support, field engineering, or