Data Scientist (Governance and Experience) - TikTok Shop

The e-commerce data science team aims to maximize the efficiency of e-commerce transactions through quantitative techniques such as mathematical statistics and machine learning. At the same time, we are committed to building a more diverse, inclusive, candid and efficient working atmosphere. We sincerely invite excellent data scientists to join us in building a first-class e-commerce platform.

Responsibilities

1. Measuring and monitoring customer experience key metrics, such as NPS, CPO and PARR etc.; 2. Collaborating with stakeholders closely to find RCA and action plans; 3. Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partner; 4. Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion; 5. Designing a/b experiment for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.