LLM Evaluation Product Operations Specialist – TikTok

About the Team

We are looking for a sharp and organized Product Operations specialist to join TikTok's Tako team. You will play a key role in building and operationalizing the evaluation framework for Tako's in-app AI chatbot experience, bridging user insights, data analysis, and cross-functional execution to drive continuous product improvement.

Responsibilities

• Own the end-to-end design and implementation of the AI chatbot experience evaluation framework within Tako; support ongoing product iteration and optimization. - Leverage user research and data analysis to uncover user needs; define the ideal experience quality standard for the product and drive improvements in model capability and user satisfaction. - Collaborate with strategy and algorithm teams to build a scenario-based evaluation metrics system for Tako; deliver analytical insights and recommendations to improve and retain search users. - Partner with international delivery teams to drive the execution of evaluation programs; leverage automated evaluation methods to ensure projects are delivered on time and to quality standards.