Metric Construction Lead, Governance and Experience - TikTok Shop

About the Team

TikTok Shop Governance and Experience: TikTok Shop Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We continuously improve user experience through optimizing policies, rules, products and systems. Business Planning: The Business Planning team partners with regional operations, global functions and middle platform teams in achieving GNE targets. We develop appropriate metrics systems to monitor overall performance, bring in data-based analytics for critical decision making and contribute strategic insights on best practices and innovations to tackle some of the toughest challenges. Planning and Analytics: The Planning and Analytics team sets business targets (incl. budgets), tracks performance and proactively identifies potential issues and risks through developing and iterating metrics systems. Meanwhile, the team also engages with cross functional teams in solving priority challenges by bringing in data-based insights.

Responsibilities

• Refine label tree structure and develop and iterate SOPs for each label to improve machine learning in classifying customers' feedback intention; - Ensure alignment and a good understanding of issue definitions and label iteration across regional teams; - Improve Label precision and recall via improving labelling quality, SOP refinement, and clarifying edge cases to advance model training; - Proactively explore new risk signals from consumers' feedback, incl. broadening feedback sources, and new risks; - Proactively explore leveraging innovative solutions, e.g. multi-modal capability, AI tools to better classify customers' feedback intention or improve labelling efficiency.