Senior Cloud Engineer (Greater Noida)

Senior Cloud Engineer Location: Noida Experience: 4-6 years Education: Graduation/Post Graduation Responsibilities - Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud and on-premise data centers. - Provide second level contact to customers and respond to reported issues within the agreed SLA's and act as a shift lead for team handling first level of support. - Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments. - Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc. - Augment the DevOps team to perform break/fix tasks on customer's cloud infrastructure after due diligence and discussion with the requisite stakeholders. - Become the primary point of contact for customers and participate in regular cadence calls for business improvement. - Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise. - Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc. - Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved. - Setup, deploy and manage applications on different cloud platforms as per customer need. - Utilize excellent customer service skills and exceed customers' expectations. - Innovate and actively look for improvements in overall infrastructure, performing critical PoC's for improving customer experience and improved stability of the cloud infrastructure. - Troubleshooting system, network problems, diagnosing and solving system issues. - Setting up current users accounts, profiles and dealing with password issues. - Rapidly establishing a good working relationship with customers and other professionals. - Implementing centralized log management on multiple applications using either of Logentries, Loggly or ELK. Requirements - Experience in managing an infrastructure including AWS Administration. - Experience working in 24x7 Support Environments on help desk tickets. - Experience with Linux servers in virtualized environments. - Working Experience in ECS, EKS, etc. - Experience in managing infrastructure for public-facing PHP or Java web applications. - Strong experience with Web server like NGinx, Apache. - Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc. - Experience on monitoring tools like Nagios, Site24x7, NewRelic, AppOptics, Datadog etc. - Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc. - Experience in creating process documents for help desk support. - Effective written and verbal communication skills. - Willing to work in 24*7 rotational shift job. Good to Have - Experience with configuration tools like Chef, Puppet or Ansible. - Experience in Automating deployments using Capistrano, Jenkins, CodeDeploy, Docker etc. - Administration experience on AWS. - Certifications in RHEL, AWS or Microsoft Azure. Senior Cloud Engineer Location: Noida Experience: 4-6 years Education: Graduation/Post Graduation Responsibilities - Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud and on-premise data centers. - Provide second level contact to customers and respond to reported issues within the agreed SLA's and act as a shift lead for team handling first level of support. - Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments. - Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc. - Augment the DevOps team to perform break/fix tasks on customer's cloud infrastructure after due diligence and discussion with the requisite stakeholders. - Become the primary point of contact for customers and participate in regular cadence calls for business improvement. - Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise. - Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc. - Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved. - Setup, deploy and manage applications on different cloud platforms as per customer need. - Utilize excellent customer service skills and exceed customers' expectations. - Innovate and actively look for improvements in overall infrastructure, performing critical PoC's for improving customer experience and improve