IT Systems Specialist

Provide frontline IT support to researchers and engineers across Cambridge, HQ, and remote locations via in-person, video call, chat, and email, delivering timely resolutions that meet service level agreements.

Manage the full user lifecycle: onboarding, account provisioning, access management, hardware deployment, and offboarding across identity and collaboration platforms.

Deploy, configure, and maintain endpoints across macOS, Windows, and Linux, including specialized research workstations with GPU and high-performance components.

Administer and troubleshoot identity and access management systems, endpoint management platforms, and collaboration tools.

Maintain conference room AV systems and provide event support utilizing video conferencing and presentation hardware.

Manage IT asset inventory including procurement, deployment tracking, RMA processing, and lifecycle retirement.

Support networking needs including basic troubleshooting of connectivity, VLANs, wireless, and VPN issues, escalating complex issues appropriately.

Work within the ticketing system to document resolutions, provide meaningful status updates, and ensure proper escalation when needed.

Maintain and restock IT supply cabinets, prepare workstations for new hires, and manage hardware logistics.

Document processes, create knowledge base articles, and cross-train team members on procedures and workflows.

Coordinate with external vendors for hardware procurement, warranty service, and facility-related IT needs.

Balance daily support tickets with project work, managing priorities in a dynamic environment.