Front Office Support Engineer

Group Overview The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group  operates  from more than 60 offices in 27 countries.   We are 5,300 people strong.   We work as one to achieve our vision of being the world ’ s most trusted, innovative, liquidity and data solutions specialist.

Liquidnet Liquidnet is a leading technology-driven, agency execution specialist that intelligently connects the world’s investors to the world’s investments.

Role Overview

Liquidnet Americas is looking for a mid-level ‘Front Office Support’ representative to provide  top level  service to our business and customer base.

The role requires an organized and motivated self-starter with an intuitively high-level of customer service, technical  expertise  to support an expanding business and experience in a similar-sized support operation within a bank, brokerage, or trading platform.

Located within the front office and  facing-off  directly to traders, sales reps, quants, quant developers, the candidate must be comfortable translating business requests into the  appropriate technical  actions or changes, which will require a solid understanding of listed derivatives and workflows.

The successful candidate will act as the first point of contact for urgent queries, troubleshoot  system  and process issues, and collaborate with trading, sales, and technology teams to deliver  timely  solutions. The position requires strong knowledge of listed derivatives, exchange rules, and risk protocols.

Role Responsibilities

Provide daily application support and troubleshooting for traders and clients using proprietary tools, escalating issues to development  teams  as necessary.

Respond to urgent queries from trading desks and clients, ensuring  timely  escalation and resolution.

Analyze and resolve issues related to order routing and trade flow.

Identify  and resolve technical or operational issues in a complex environment with various trading platforms and architecture; liaise with technology teams for fixes.

Provide functional and technical  expertise  and promote maintainable and quality solutions which  includes  documenting system requirements and documentation of support run book.

Communicate with users  regrading  application outages and upcoming events like releases and projects.

Respond to end users within the  timeframe  dictated by the severity of the problem,  document  and track.

Manage team communication channels, queues, and mailboxes to ensure  timely  and prioritized action on requests.

Adhere to incident and problem management procedures, analyzing trends and patterns.

Assist in product testing and project-related tasks.

Contribute to the 'follow the sun' support model by collaborating with global teams in APAC and EMEA.

Conduct regional start-of-day health checks to ensure platform processes are  operational  and all members are connected.

Occasionally work weekends for major upgrades or out-of- hours  testing.

Experience / Competencies: Essential At least 3 years hands-on  support  of  relevant experience within a financial institution (buy-side, sell-side, venue/platform provider)

Solid application support experience within a Linux environment

Excellent working knowledge of the FIX protocol

Excellent understanding of Futures & Options markets and listed derivatives workflows.

Automation and scripting experience

Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing

Proven experience of supporting Windows Server environments

Experience in troubleshooting network problems: i.e.  firewall  and routing problems

Desired Working knowledge of industry- standard Order Management Systems such as TT, Fidessa

Automation and scripting experience (PERL, Python,  Powershell , Bash etc)

Knowledge of DevOps principles and workflows, including collaboration with Development teams

Experience with automation tools (Ansible, Puppet etc)

Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform

Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes

Exposure to client/venue technical FIX onboarding.

Experience supporting message-based architecture (Solace, Tibco, MQ etc)

Experience with industry-standard monitoring tools (ITRS, Prometheus or similar)

Familiarity with industry-standard monitoring tools (e.g., ITRS).

ServiceNow, Control-M and Elastic (ELK stack) familiarity

Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis

Person Specification Ideal for someone who thrives under pressure in a front-office support role, supporting business growth and enhancing support functions.

Motivated self-starter with  a strong sense  of ownership.

Analytical, disciplined problem-solver.

Driven by customer satisfaction and support excellence.

Strong organizational skills.

Capable of communicating confidently with stakeholders at all levels, including technical teams, clients, traders, quants, and executives.

Committed to adhering to Service Level Agreements (SLAs) and minimizing Mean Time to Resolve (MTTR).

Team-oriented with a willingness to  participate  in new projects and  assist  other departments.

Demonstrates core business values through day-to-day work  ethic .

Flexible  regarding  working hours.

Role Band & Level

Professional, 4

Annual Salary Up to $130K (Commensurate with experience)

#LNET #LI-Hybrid #LI-ASO

Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location USA - 200 Vesey Street - New York, NY