Chat Support Executive (technical)

Roles and Responsibilities : Provide technical support to customers through chat platforms, resolving their queries and concerns in a timely and efficient manner. Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary. Maintain accurate records of customer interactions using CRM software for tracking purposes. Collaborate with other teams to resolve recurring issues and improve overall customer satisfaction. Job Requirements : 0-4 years of experience in non-voice process or similar role (chat support). Strong understanding of chat processes and procedures. Excellent communication skills for effective interaction with customers via email/chat. Only B.Sc, B.Tech or BCA graduates applicable