Technical Support Associate- Voice Process

Roles and Responsibilities Provide technical support to customers via phone, email, or chat for issues related to broadband services, LAN, Wi-Fi, and voice processing. Troubleshoot and resolve customer complaints in a timely and efficient manner. Collaborate with internal teams to identify solutions for complex technical issues. Escalate critical issues to senior team members or supervisors when necessary. Maintain accurate records of customer interactions using CRM software. Desired Candidate Profile 1-3 years of experience in BPO/Call Centre environment with excellent communication skills (verbal & written). Strong knowledge of broadband support, customer service, network troubleshooting, and technical voice process. Ability to work on rotational shifts including night shifts as per business requirements. Interested candidates can share there resume on: Peyush.peyush@teleperformance.com 8968077703