Technical Support Engineer

Teleperformance is hiring - Technical Support engineer Experience: 1+ Years Location: Malad ( Mumbai) Employment Type: Full-time Shift: Rotational Shifts (5 DAYS WORKING) 2 Rotational off Job Summary We are looking for a Technical Support Engineer with strong troubleshooting and communication skills to provide technical assistance to customers, merchants, and developers. The ideal candidate will diagnose, resolve, and escalate technical issues while ensuring high customer satisfaction. Key Responsibilities Research, diagnose, troubleshoot, and resolve technical issues. Provide technical support to customers, merchants, and developers. Analyze customer issues and deliver timely resolutions. Escalate unresolved cases to the appropriate internal teams. Maintain accurate documentation of customer interactions. Follow standard operating procedures (SOPs) and SLAs. Collaborate with cross-functional teams to ensure issue resolution. Required Skills Good understanding of programming languages such as Java, .NET, PHP, Python, or similar. Strong troubleshooting and analytical skills. Excellent written and verbal English communication. Ability to work in rotational shifts. Basic knowledge of Software Product Development or Technical Support processes. Eligibility Criteria Bachelor's degree in Computer Science, Information Technology, Software Engineering, or any related technical discipline. 1+ years of experience in Software Product Development or Technical Support. Strong customer handling and problem-solving skills. Preferred Skills Experience with ticketing tools (Jira, Zendesk, ServiceNow, Freshdesk, etc.). Knowledge of APIs, SQL, networking, or cloud technologies is an added advantage. Ability to work independently and in a team environment. If Interested kindly send ur cv 9860354391- HR Siddharth rathod Rathodsiddarth63@gmail.com