Technical Support Executive

Roles and Responsibilities : Provide technical support to customers through various channels such as chat, email, and non-voice processes. Troubleshoot and resolve customer issues related to software products in a timely and efficient manner. Collaborate with internal teams to escalate complex issues and ensure prompt resolution. Maintain accurate records of customer interactions using CRM software. Job Requirements : 0-10 years of experience in technical support or customer-facing role. Strong understanding of computer hardware, networking, and basic programming concepts. Excellent communication skills for effective issue resolution over multiple channels (chat/email). Ability to work on rotational shifts including evenings, weekends, or holidays.