Voice Process Executive

Job Description We are hiring for an International US-Based Voice Process for the role of Customer Service Executive (Voice Support with Upselling) . The role involves handling customer queries through chat, providing prompt and accurate resolutions, and identifying opportunities to upsell relevant products and services to enhance customer experience. This is a 5-day working role with 2 rotational offs and rotational shifts. Pick-up and drop facilities are available for employees. Roles & Responsibilities Supporting customers contacting for technical assistance with network through LAN, WIFI, Mobile, Television, Routers and Computers. Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the clients policies and procedures. Track unresolved issues through to resolution, within agreed time limits. Properly escalate and follow up unresolved issues to appropriate internal teams. Respond quickly to customer requests/needs to maintain a high level of customer satisfaction. Maintain individual performance towards client KPIs. Key Skills Required: Good communication skills, and can comprehend well in English Ability to think logically Good problem solving Decision Making Skills Flexibility to work in rotational shifts Strong Customer Focus Interpersonal skills Work Schedule & Benefits: 5 Days Working 2 Rotational Offs Rotational Shifts (US Process) Pick-up & Drop Facility Available Interested immediate candidates can share CVs at - komal.aswal@teleperformance.com