Implementation Specialist

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Implementation Specialist

Mexico City, D.F.

Customer Success

Remote

Full-time

Why Join Us

TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.

At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

What you'll do

As an Implementation Specialist at TRACTIAN, you will focus on understanding client needs, designing innovative solutions, and leading the implementation of maintenance management systems. Your role requires a combination of technical expertise, project management, and collaboration to ensure deliverables align with client expectations and drive positive business impact.

Responsibilities

• Conduct discovery sessions to understand client goals and operational needs, translating them into actionable specifications and optimized workflows.
• Lead end-to-end implementation projects, ensuring timely delivery, resource alignment, and quality standards while maintaining open communication to align stakeholder expectations.
• Develop and manage project plans with key milestones, risk mitigation strategies, and clear deliverables, providing regular updates and adapting plans as needed.
• Configure and deploy asset and maintenance management solutions (CMMS/EAM), including enterprise system integrations via APIs to ensure seamless data flow.
• Perform rigorous testing to validate solution effectiveness and compliance while collaborating with technical teams to resolve challenges and implement best practices.
• Deliver hands-on training and develop materials to drive user adoption and empower clients.
• Provide ongoing support, troubleshooting issues, and driving continuous improvements based on client feedback to enhance performance and satisfaction.
• Partner with customer success teams to ensure long-term retention and maximize value for clients.

Requirements

• Certification in project management (e.g., PMP) or maintenance/reliability (e.g., CMRP, CAMA), with proven experience in cloud-based CMMS/EAM platforms, system configurations, and integrations.

• Strong understanding of Lean Manufacturing and Six Sigma principles to drive process improvements and efficiency.

• Experience with SAP PM/MM integration.

• Ability to manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.

• Excellent analytical, problem-solving, and communication skills to work collaboratively with clients and internal teams.

• Proficiency in API-based integrations, data management practices, and developing user-friendly documentation.

• Willingness to travel as needed to support implementation projects and client needs.

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