Senior Field Analyst

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Senior Field Analyst

São Paulo, SP

Customer Success

Remote

Full-time

Customer at TRACTIAN

The Customer team is the main driver of long-term value, retention, and expansion at Tractian. Our focus is on growing within our existing customer base, cross-selling different products, and strengthening relationships with current accounts. Our Enterprise customers include Fortune 500 companies such as Hyundai, Bosch, Unilever, Suzano, and PepsiCo, among others. Each member of our team has a direct impact on our customers’ results. As part of this team, you will work closely with customers to understand their needs and help create solutions that improve their maintenance processes.

What you'll do

As a Field Analyst, you will be the company’s representative at customer sites, responsible for installing our products and providing on-site support. This role requires a combination of technical expertise and customer service skills to ensure successful installations, ongoing maintenance, and effective troubleshooting of our solutions, while building positive customer relationships and ensuring technical reliability.

Responsibilities

• Perform on-site installation and configuration of our software and hardware solutions;
• Train customers on the proper use and maintenance of the installed products;
• Provide on-site technical support and perform troubleshooting when needed;
• Coordinate with production teams to ensure timely delivery and installation of materials;
• Document installation processes and customer interactions in HubSpot CRM;
• Revisit customer sites for routine maintenance inspections and follow-ups;
• Ensure compliance with safety regulations and company installation standards.

Requirements

• Solid experience with on-site installations and in-person technical support in technology-driven environments;
• Knowledge of mechanical and electrical systems relevant to our products;
• Strong organizational and time management skills;
• Ability to work independently and efficiently manage on-site responsibilities;
• Excellent interpersonal skills and aptitude for training customers;
• Proficiency in technical documentation and CRM software.

Bonus Points

• Certifications in electrical, mechanical, or related fields;

• Availability for frequent travel for installations and on-site support;

• Fluency in English.

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• Req ID: R169