Technical Program Manager - API Support (EMEA Shift)

ABOUT TRACXN Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights. ABOUT THE ROLE As a Technical Program Manager, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment. KEY RESPONSIBILITIES API Proficiency Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization Work with the product team to see if the client requirements can be solved Technical Sales Support Own the sales pipeline of clients interested in the API offering Work closely with the prospects to understand their needs and integration requirements Assist in crafting technical aspects of sales proposals and presentations Client Onboarding Assist clients in testing API integrations in a sandbox environment Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client Post-Integration Assistance Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise Offer guidance on optimizing API usage and integrating new features or updates Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs WHAT WERE LOOKING FOR Bachelor's degree in Engineering with 4–8 years of relevant experience. Good understanding of APIs, including integrations and troubleshooting. Experience with data transformation and data mapping. Prior experience in customer-facing or customer support roles is preferred. WHAT YOU CAN EXPECT AT TRACXN Fixed work timings — 9 hrs 5 days. Respect for personal time; no taking work home. A transparent, meritocratic culture where everyone explains the “why” behind their decisions. A candid and collaborative environment that values learning, curiosity, and open discussions. Managers and mentors who invest in your growth with timely, actionable feedback. Continuous learning through real-time projects and cross-functional exposure.