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About the role
About the job: We are seeking a highly motivated and detail-oriented individual to join our team as a 'Client Support Executive' at Tradetron. In this role, you will be responsible for assisting clients through chat and calls and resolving a variety of technical and non-technical issues. Key responsibilities: 1. Provide prompt and effective support to clients via chat and calls. 2. Assist clients with various scenarios, including technical and non-technical concerns. 3. Offer guidance on trading-related inquiries and troubleshoot issues efficiently. 4. Handle client interactions with professionalism and empathy. 5. Collaborate with team members via Slack to ensure smooth operations. Probation: Duration 3 months & Salary 15K Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,00,000 /year Experience: 1 year(s) Deadline: 2026-08-17 23:59:59 Other perks: 5 days a week Skills required: MS-Office, Python, Problem Solving, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Stock Trading and Customer Support Other Requirements: 1. Strong knowledge of trading, particularly with respect to major Indian exchanges. 2. Familiarity with trading jargon, as well as a basic understanding of the Indian stock, options, and derivatives markets. 3. Excellent communication and problem-solving skills. 4. Prior trading experience is a must. 5. Strong business acumen and the ability to work well under pressure. 6. Exceptional email writing skills are a plus. 7. An analytical mindset with the ability to resolve complex issues. 8. Punctual and able to work long hours in a fast-paced environment. About Company: TradeTron is a no-code algorithmic trading platform that specializes in the development and implementation of algorithmic trading strategies. The firm uses cutting-edge technology to help traders create automated, trading systems. TradeTron provides a wide range of features such as backtesting, real-time analytics, and risk management tools to their clients and also provides support and resources to help clients understand and optimize their trading strategies.