Source description
About the role
Key Responsibilities: Provide technical and operational support for ECTS / E-Lock services Troubleshoot hardware, software, and application-related issues Coordinate with internal teams and external stakeholders for issue resolution Support sealing/unsealing operations when required Monitor device health and maintain operational reports Handle customer communication and support requests Maintain service records and follow company SOPs Provide on-site support during operational activities if required Ensure timely escalation and closure of technical issues Key Responsibilities: Provide technical and operational support for ECTS / E-Lock services Troubleshoot hardware, software, and application-related issues Coordinate with internal teams and external stakeholders for issue resolution Support sealing/unsealing operations when required Monitor device health and maintain operational reports Handle customer communication and support requests Maintain service records and follow company SOPs Provide on-site support during operational activities if required Ensure timely escalation and closure of technical issues