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About the role
Provide technical support to customers via phone, email, or chat. Troubleshoot and resolve customer complaints professionally and promptly. Collaborate with cross-functional teams to identify and implement solutions. Develop and maintain technical documentation and knowledge base articles. Conduct training sessions for customers on product usage and best practices. Analyze customer feedback and suggest improvements to products or services. Job Requirements Bachelor's degree in Engineering or a related field. Proven experience in technical sales support or a related field. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and troubleshooting skills. Experience with CRM software and other sales tools. Disclaimer:This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.