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About the role
5+years ExperienceMandatory Skills:ServiceNow ITSM Modules: Incident, Problem, Change, Asset, Service Catalog (end-to-end configuration & usage). Platform Configuration: Tables, forms, UI policies, data model, CMDB concepts. Workflow & Automation: Flow Designer, workflows, approvals, process automation. Scripting: Business Rules, Client Scripts, Script Includes (JavaScript, GlideScript). Troubleshooting & Support: L1/L2 support, debugging, performance issues, user access issues. ITIL Framework: Incident, Problem, Change, CAB participation, service management best practices. Security & Access Control: RBAC, user provisioning, data security, compliance (SOC2, ISO 27001 basics). System Maintenance: Performance monitoring, upgrades, patches, release & deployment management. Reporting & Analytics: Dashboards, KPI tracking, service performance insights. Documentation & Knowledge Management: SOPs, runbooks, training materials. Analytical & Behavioral: Problem-solving, RCA, ownership, time management, customer focus. Integrations & Database: APIs, data import/export, SQL basics, relational database concepts. Certifications & Advanced Tools: ServiceNow CAD/Developer cert, Workflow/Flow Designer advanced, platform governance. Stakeholder Management & Communication: Collaboration with IT, business, security teams; explaining technical concepts. 5+years ExperienceMandatory Skills:ServiceNow ITSM Modules: Incident, Problem, Change, Asset, Service Catalog (end-to-end configuration & usage). Platform Configuration: Tables, forms, UI policies, data model, CMDB concepts. Workflow & Automation: Flow Designer, workflows, approvals, process automation. Scripting: Business Rules, Client Scripts, Script Includes (JavaScript, GlideScript). Troubleshooting & Support: L1/L2 support, debugging, performance issues, user access issues. ITIL Framework: Incident, Problem, Change, CAB participation, service management best practices. Security & Access Control: RBAC, user provisioning, data security, compliance (SOC2, ISO 27001 basics). System Maintenance: Performance monitoring, upgrades, patches, release & deployment management. Reporting & Analytics: Dashboards, KPI tracking, service performance insights. Documentation & Knowledge Management: SOPs, runbooks, training materials. Analytical & Behavioral: Problem-solving, RCA, ownership, time management, customer focus. Integrations & Database: APIs, data import/export, SQL basics, relational database concepts. Certifications & Advanced Tools: ServiceNow CAD/Developer cert, Workflow/Flow Designer advanced, platform governance. Stakeholder Management & Communication: Collaboration with IT, business, security teams; explaining technical concepts.
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