Team Lead Product Support (Bengaluru)

Role :Team Lead Product Support Location: Bangalore (Work from Office 5 Days) Experience: 710 Years Openings: 2 Reporting To: Product Manager Company Description Travtech Inc. is a leading travel technology company providing advanced solutions to corporations and the travel agent community. The company offers a Booking Platform for leisure travel, as well as Data Management and Visualization tools tailored to corporate travel needs. Travtech also delivers Cruise Content Services that help partners access and manage rich travel content. Its Business Intelligence and Fulfillment Services enable clients to optimize operations, improve decision-making, and enhance traveler experiences. Team members join a agile environment focused on innovation and scalable technology for the global travel industry. Role Description The Team Lead Product Support will be responsible for leading the Product Support team, managing production support operations, mentoring engineers, and collaborating closely with Product, Development, QA, and Customer Success teams. This is a hands-on leadership role, requiring approximately 60% technical contribution and 40% team management. The ideal candidate should enjoy solving complex technical problems while guiding and developing a high-performing support team. Key Responsibilities Technical Leadership (60%) Provide technical leadership for production support and customer-reported issues. Investigate and resolve complex application issues involving .NET, SQL Server, Web APIs, and enterprise integrations. Perform root cause analysis (RCA) for recurring incidents and implement preventive solutions. Review application logs, debug production issues, and coordinate with Development teams for permanent fixes. Support application deployments and release activities using CI/CD pipelines. Monitor production environments and ensure application availability and performance. Collaborate with Product Management during feature releases and production rollouts. Participate in architecture and technical discussions to improve product reliability. Drive continuous improvements in support processes and system stability. Team Management (40%) Lead and mentor a team of Product Support Engineers. Allocate work, monitor workloads, and ensure SLA adherence. Conduct regular one-on-one meetings and performance reviews. Coach team members on troubleshooting techniques and technical best practices. Review escalated incidents and ensure timely resolution. Facilitate knowledge-sharing sessions and maintain technical documentation. Coordinate with cross-functional teams including Product Management, Development, QA, and Customer Success. Prepare support dashboards, incident reports, and management updates. The ideal candidate should have strong hands-on experience in: Microsoft .NET Framework,ASP.NET MVC, C#. SQL Server,Web API / REST API, Git Version Control CI/CD pipelines, Cloud Platforms (AWS preferred) Debugging production issues, Performance tuning and optimization Enterprise application support, Software Development Life Cycle (SDLC) Leadership Skills Minimum 3 years of experience as a Team Lead in Software Development or Product Support. Experience managing a team of at least 34 engineers. Excellent people management and mentoring skills. Ability to manage multiple priorities and work under pressure. Strong decision-making and problem-solving abilities. Excellent communication and stakeholder management skills. Preferred Skills Experience working on legacy .NET applications. Experience in Travel Technology, Airline, Hospitality, or Enterprise SaaS products. Exposure to AWS cloud environments will be an advantage. Knowledge of production support best practices is desirable. Experience Overall experience: 710 years Minimum 2 years as a Team Lead Experience in Product Support or Enterprise Software Development Bachelor's Degree in Computer Science, Information Technology, Engineering, or an equivalent discipline. The successful candidate will Build and mentor a high-performing Product Support team. Deliver timely resolution of customer issues while meeting SLA commitments. Improve product stability through proactive problem-solving. Strengthen collaboration between Product, Engineering, QA, and Customer Success teams. Drive continuous improvements in support processes and customer satisfactions Why Join Travtech! Work on enterprise-grade travel technology products used by global customers. Opportunity to lead a growing technical support team. Collaborative and innovation-driven work culture. Exposure to international clients and modern technologies. Career growth into Product Engineering and Technical Leadership roles. .