Customer Services Customer Contact Communications Representative

As a Data Services Specialist, your role involves ensuring the highest quality in preventative/corrective data services activities. You will be responsible for identifying individual training requirements and supporting the training of existing and new activity processes. Your key responsibilities include: - Ensuring accurate and timely completion of activity associated with preventative/corrective data services in line with agreed delivery targets set by line management - Appropriately escalating information that influences, prevents, or impacts services and/or data quality to line management - Maintaining accurate and timely records of activity as required - Driving change quickly and effectively when targets, goals, and activity change - Setting clear objectives and targets, communicating them, and reviewing them monthly - Delivering excellent customer service to internal and external customers while adhering to current SLAs, targets, quality procedures, and standards In terms of qualifications and experience, we are looking for candidates with: - Recognized educational qualifications or relevant experience - Intermediate to advanced computer knowledge, particularly with Windows & MS Office software (Word & Excel) - Excellent verbal and written communication skills - Ability to interpret and correctly action documented processes Educational Profile: - Minimum qualification: Graduation - Good Communication Skills - Ability to Speak Fluently - Verbal Grammar - Basic Understanding of Customer Service - Ability to Work in Teams Personal Attributes: - Natural Communicator (Essential) - Flexible to work in shifts (Essential) - Perception Skills (Essential) - Planning & Organization skills (Essential) - Team Player (Essential) - Energetic (Essential) - Positive Mindset (Essential) As a Data Services Specialist, your role involves ensuring the highest quality in preventative/corrective data services activities. You will be responsible for identifying individual training requirements and supporting the training of existing and new activity processes. Your key responsibilities include: - Ensuring accurate and timely completion of activity associated with preventative/corrective data services in line with agreed delivery targets set by line management - Appropriately escalating information that influences, prevents, or impacts services and/or data quality to line management - Maintaining accurate and timely records of activity as required - Driving change quickly and effectively when targets, goals, and activity change - Setting clear objectives and targets, communicating them, and reviewing them monthly - Delivering excellent customer service to internal and external customers while adhering to current SLAs, targets, quality procedures, and standards In terms of qualifications and experience, we are looking for candidates with: - Recognized educational qualifications or relevant experience - Intermediate to advanced computer knowledge, particularly with Windows & MS Office software (Word & Excel) - Excellent verbal and written communication skills - Ability to interpret and correctly action documented processes Educational Profile: - Minimum qualification: Graduation - Good Communication Skills - Ability to Speak Fluently - Verbal Grammar - Basic Understanding of Customer Service - Ability to Work in Teams Personal Attributes: - Natural Communicator (Essential) - Flexible to work in shifts (Essential) - Perception Skills (Essential) - Planning & Organization skills (Essential) - Team Player (Essential) - Energetic (Essential) - Positive Mindset (Essential)