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About the role
L1 Technical Support Engineer | Freshers (G-Form below / Appy Now) Location: Bangalore Experience: 01 Year Qualification: B.E./B.Tech/BCA/B.Sc. (CS/IT/Electronics or related) Job Responsibilities Handle customer queries via Chat, Email & Ticketing systems. Resolve login, password, browser and application issues. Manage support tickets and escalate complex issues. Assist users with account access and basic technical troubleshooting. Required Skills Excellent verbal & written communication. Basic knowledge of Windows, MS Office, Web Browsers, Cache & Cookies. Exposure to Zendesk, Jira or ServiceNow is preferred. Willingness to work in 24x7 rotational shifts . Important Work From Office Bangalore Candidates must be available to report to the Bangalore office on Day 1 if selected. Remote joining or delayed relocation will not be considered. How to Apply Interested candidates must complete the application form below as part of the screening process. Application Form: https://forms.gle/ZKagtRxn3NpzxPbY7 (Copy the link & paste it over browser and finish your application) Please keep the following ready before applying: Updated Resume 2-Minute Self-Introduction Video 2-Minute Video explaining "Why should we hire you?" Keywords: Technical Support, IT Support, Help Desk, Service Desk, L1 Support, Freshers, Windows, Zendesk, Jira, ServiceNow, Troubleshooting, Bangalore.
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