Senior Technical Support Engineer

Job Title: Senior Technical Support Engineer Location: Bangalore Experience Required: 3+ Years Industry Preference: Travel Domain About the Role We are looking for a skilled and proactive Senior Technical Support Engineer to join our team in Bangalore. The ideal candidate will have strong technical troubleshooting capabilities, hands-on API experience, and prior exposure to the travel domain. This role requires complete ownership of customer issues, cross-functional collaboration, and a solution-oriented mindset. Key Responsibilities Take end-to-end ownership of customer-reported issues and ensure timely resolution. Research, diagnose, troubleshoot, and identify solutions to resolve system and integration issues. Coordinate effectively with internal teams including Product, Technology, Operations, and Sales to drive issue resolution. Follow standard procedures for escalation of unresolved issues to the appropriate internal teams. Provide clear, step-by-step technical guidance to customers (both written and verbal). Maintain proper documentation of issues, root cause analysis, and resolutions. Required Skills & Competencies Strong understanding of XML and JSON formats . Hands-on experience working with SOAP and REST APIs . Ability to troubleshoot API integrations and analyze request/response logs. Experience using API testing tools such as Postman (preferred). Strong analytical and problem-solving skills. Excellent communication skills in English and Hindi (mandatory) . Ability to clearly explain technical concepts to both technical and non-technical stakeholders. Eligibility Criteria Minimum 3+ years of experience as a Technical Support Engineer in the Travel domain . Bachelor s degree in B.Tech / BCA / M.Sc (Computer Science) / Information Technology or related field.